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H&R Block’s online tax prep tricked customers into paying more money

The Federal Trade Commission’s complaint is its latest targeting tax-prep companies

H&R Block made it too hard for taxpayers to opt out of pricier tax-preparation plans and tricked customers about what types of taxes could be done for free, according to allegations in a new complaint by federal regulators.

The Federal Trade Commission said Friday that H&R Block’s HRB online filing process pressured users with tactics to make them pay more. If customers wanted to pay less, they had to start their return over again, regulators claim.


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